Terms of Service

Last updated: August 13, 2025

Welcome to revviews Review Assistant (the "Service"). By accessing or using the Service offered by revviews UG (haftungsbeschränkt) ("we", "us", or "our"), you agree to these Terms of Service ("Terms"). Please read them carefully before using the Service.

1. Who we are

Service Provider: revviews UG (haftungsbeschränkt)

Address: Alleebüchelweg 15, 82538 Geretsried, Germany

Managing Director: Dr. Dominik Lentrodt

Contact: [email protected]

2. Term definitions

  • "User": Any individual or organization using the Service.
  • "Content": Information you upload, submit, display, store, or transmit via the Service, including documents and generated outputs.
  • "Service": The revviews Review Assistant web application and associated services.

3. Entering a legal contract with us

  • By registering for an account, you enter into a contract with us to use the Service.
  • By accessing any publicly available part of the Service without registration, you are also bound by these Terms to the extent relevant.

4. Updates to Terms and notification of changes

  • We may update these Terms from time to time. Changes are effective when we update the "Last updated" date above.
  • Please review the Terms whenever you use the Service. Continued use constitutes acceptance of the revised Terms.
  • If you do not agree to material changes, you may terminate this contract before they take effect by notifying us via email.

5. Account registration

  • You must provide accurate and complete information during registration and keep it updated.
  • You are responsible for safeguarding your account and for all activities under it.
  • Your account is personal and non-transferable. Do not share your credentials.
  • We may remove, reclaim, or modify usernames that we deem inappropriate.

6. Prohibited activities

You may only use the Service for its intended purpose. As a User, you agree not to:

  • Systematically retrieve data or other content from the Service without our written permission.
  • Violate laws or infringe the rights of others.
  • Bypass, disable, or interfere with security-related features.
  • Harass or victimize others, or misuse support services.
  • Upload or transmit malware or any material that disrupts the Service.
  • Copy or adapt the Service's software; decipher, decompile, disassemble, or reverse engineer software comprising or in any way making up a part of the Service, except as permitted by law.
  • Use the Service to compete with us or for unauthorized commercial activities.
  • Intercept or modify communications, or exploit any bugs.
  • Share account credentials or allow others to access your account.

7. User data

  • You are responsible for your Content and for ensuring you have all necessary rights to use it with the Service.
  • While we perform regular backups, you are solely responsible for your data. We are not liable for loss or corruption of data.

8. Payment

  • Certain features require a paid subscription. Prices, billing periods, and accepted payment methods are described at the point of purchase.
  • Payments are processed by Paddle. You must provide accurate payment information and keep it current.
  • Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
  • You can cancel anytime via the Subscription Settings. Upon cancellation, access continues until the end of the current billing period.
  • By providing payment information, you authorize us to charge your selected method for recurring payments as applicable.

9. Discount codes

Discount codes are subject to any specific terms presented when issued. We may discontinue or change codes at our discretion.

10. Ending or suspending this contract

  • You may terminate this contract at any time by deleting your account via the settings page. Deleting your account removes your data, including uploaded files and generated outputs.
  • We may terminate or suspend your access if you breach these Terms, fail to pay, we reasonably deem it necessary to protect you, us, or others, or if required by law.

11. Service reliability and performance

We do not guarantee uninterrupted or error-free operation of the Service.

12. Restrictions on our legal responsibility

If you are a consumer, you will be liable to us for any reasonably foreseeable loss or damage we incur due to your breach of these Terms or misuse of the Service.

13. Intellectual property rights

  • You retain ownership of the intellectual property rights in your uploaded Content and AI-generated outputs.
  • You grant us a limited license to process your Content to provide and improve the Service. We may analyze usage data, including interactions and generated content, in aggregated and anonymized form to enhance platform functionality and AI systems.
  • We may take necessary legal action to protect intellectual property rights in the Content where authorized by you.

14. Use of the Service and uploaded materials

  • You are responsible for all materials you upload or make available via the Service and for ensuring you hold the necessary rights.
  • You may use generated content only as necessary for lawful, proper use of the Service. You may not reproduce, download, or transfer content to third parties except as permitted by law or with appropriate rights.
  • We may, at our discretion, review and remove content and suspend accounts if there is reasonable suspicion of infringement or violation of these Terms.
  • AI-generated content may contain errors or inaccuracies. We do not guarantee correctness or completeness.
  • Your data may be processed on servers in various regions, including outside the EU, subject to appropriate safeguards and applicable law.

15. Fair Usage Policy

Subscriptions enable automated processing and AI features subject to fair usage limits to protect system integrity and service quality. Internal limits are set so typical academic workloads are supported. If you reach your limit, uploads or generation may be temporarily restricted. Contact us to request reactivation where appropriate.

16. Governing law and courts

These Terms are subject to German law. Disputes will be exclusively settled by the courts of Germany. If you are a consumer, you retain protections under mandatory laws of your residence.

17. Complaints

If you have complaints, please contact us using the information below.

18. Right of Withdrawal (EU consumers)

18.1 Withdrawal instructions

EU consumers have the right to withdraw from this contract within fourteen (14) days without stating a reason. The period starts on the date of contract conclusion. To exercise your right of withdrawal for purchases on our website, inform revviews UG (haftungsbeschränkt) at [email protected] by a clear statement (e.g., email). To meet the deadline, it is sufficient to send the notice before the withdrawal period expires.

18.2 Effects of withdrawal

If you withdraw, we will reimburse all payments received from you without undue delay and, at the latest, within fourteen (14) days from the day we receive your notice. We will use the same means of payment you used for the initial transaction unless otherwise agreed; you will not incur fees for the reimbursement.

18.3 Model withdrawal form

If you wish to withdraw from the contract, you may send the following text to [email protected]:

I hereby give notice that I (Name of the consumer: ____________) withdraw from the contract I concluded for the provision of the following service: ____________. The service was ordered on ____________ and received on ____________. Date: ____________

19. Changes to the Service and Terms

  • We may modify or discontinue features of the Service.
  • We will provide reasonable notice of material changes. Continued use after changes take effect constitutes acceptance.

20. Information about us